At Junk Monkeys Disposal Ltd (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact Information: Name, phone number, email address, home or job site address.
- Booking & Service Info: Details related to bin rentals, junk removal requests, job site notes, or customer feedback.
- Payment Information: We may collect payment-related data (such as invoices, billing addresses, or transaction records), but we do not store full credit/debit card details.
- Website or Social Media Info: If you message us through our website or social media accounts, we may collect relevant communication and inquiry data.
2. How We Use Your Information
We collect and use your information to:
- Schedule, manage, and deliver bin rentals and junk removal services
- Send you confirmations, updates, or invoices
- Respond to your inquiries
- Improve our services and customer experience
- Comply with legal and regulatory obligations
We do not sell your personal information to third parties.
3. Sharing Your Information
We may share your information only when necessary:
- With trusted third-party providers (e.g. payment processors, invoicing apps, website platforms) who help us run our business
- When required by law or to protect our legal rights
- Internally within our company to fulfill your service requests efficiently
All third-party partners are expected to protect your information and use it only for the services they provide.
4. Data Security
We take appropriate technical and organizational measures to protect your personal information. While no system can be 100% secure, we strive to safeguard your data against unauthorized access, use, or disclosure.
5. Your Rights
You have the right to:
- Request access to the information we hold about you
- Correct inaccurate personal data
- Ask us to delete your information (unless we need it for legal or operational reasons)
To exercise any of these rights, contact us directly.
